Cancellation and Return Policy

GENERAL

This document is an electronic record under The Information Technology Act, 2000 and rules thereunder, and is published in accordance with the provisions of Rule 3 (1) under IT Act which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of the Website. This electronic record does not require any signature.

Oi Food, is a selling channel of Pijush Foods, having its head office in 8 Rajani Kanta Sarani, Hakimpara, Siliguri and hereinafter referred to as Oi food.

Your use / access of the Website and application, its related sites and hyperlinks, shall be governed by the terms and conditions, policies, rules posted on the website and application. These Terms applies to all users of the Website and application.

If you do not agree or are not willing to be bound by the terms and conditions of this User Agreement, please do not click on the "I Accept" button / check box and on the "Continue" button button and do not subscribe or seek to obtain access to or otherwise use the Website and application.

By subscribing to or using the website and application or any of our services through the Website and application you agree that you have read, understood and are bound by the Terms, Policies, directions of use.

PURCHASE

  1. Registration and Submission of personal details:
    You can use the services offered by the Website and application as a "Registered User". As part of the registration process on the Site, Oi Food may collect certain personally identifiable information about you and information about the pages on the site you visit /access and any such browsing information.
    As a Registered User, you are responsible for maintaining the confidentiality of your user id and password. You are also responsible for maintaining the confidentiality of your email id and mobile number and for any unauthorised access to your mobile or other electronic device.
  2. User's Liability:
    The User hereby affirms that the information provided by him / her is true, correct and complete to the best of his / her knowledge and belief. The User agrees and understands that he / she will be solely responsible in the event of any inaccuracy or deviation therefrom at a later stage.
    To register with & shop with oifood.in or the application you must be eighteen years of age or over. Our website and application is not directed to children under the age of 18.
  3. Availability of Website and application and its services:
    This Website and application is controlled and operated by Oi food from India and we make no representation that the materials are appropriate or will be available for use in other locations outside India.
  4. Access to Website:
    We will do our utmost to ensure that availability of the website and application will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website and application may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice.

    The user of the website and the application agrees that he or she shall
    i. not acquire any ownership rights by downloading material /Contents from this website and application.
    ii. read the Terms and policies of website and application and agree to accept the Terms before use of Website and application
    iii. abide by the Terms and Policies of Website and application
    iv. Neither copy or modify the Contents of the website and application nor use the Website and application for commercial purpose
    v. purchase the product(s) from this Website and application for your internal / personal purpose and not for resale by you or any other person.
    vi. comply with all applicable laws in connection with your use of the Website and application, and such further limitations as may be set forth in any written or on-screen notice from us.
    vii. not refuse to accept the delivery of the Products under your order upon delivery except for damages and deficiencies
    viii. authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the website and application.
  5. Products/Services:
    All products/services and information displayed on Website and application constitute an "invitation to offer". Your order for purchase constitutes your "offer". The offer by itself does not create any binding contract. All orders placed by you on the Website and application are subject to availability and acceptance by us and conditional on your acceptance and adherence to these terms and conditions.
    Oi food has complete right to accept or reject an order placed. No act or omission of Oi food prior to actual dispatch of the product(s) ordered will constitute an acceptance of your offer. You agree not to dispute the decision of Oi food in this regard.
  6. Delivery/Shipment of Product:
    Delivery of the Products under your Order in the Website and application shall be made as per our Delivery/shipment policy mentioned herein. Title of the Product shall pass on to you upon receipt of payment.
  7. Exactness / Accuracy of product:
    We have made significant efforts to accurately display the colours / dimension / specification of products that appear on the Website and application. However, we do not warrant/guarantee that product description or other content of this Website and application is accurate, complete, reliable, current, or error-free. The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colours, dimension, specifications of products offered on this Website and application.
  8. Amendments:
    Oi Food reserves its right to amend the Website and application, Policies, Conditions or Terms of use and at any time without prior notice. All such updates and amendments shall be posted on the Website and application and will be effective from the time of its posting on the Website and application. You are advised to regularly check for any amendments or updates to the terms and conditions contained in this User Agreement, Terms and Policies.
  9. Indemnification:
    You agree to indemnify, defend and hold harmless us and affiliates including employees, directors, officers, agents and their successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us arising out of your actions or inactions or result from your breach of the Terms and Conditions herein or any document incorporated by reference / hyperlink or infringement of intellectual property rights or your violation of any law, rules or regulations or the rights of any third party.
    You hereby expressly release Oi Food and / or its affiliates and / or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions / inactions of the Manufacturers / Brand owners of the Products purchased through the website and application and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.
    This clause shall survive the expiry or termination of this Agreement.
  10. Limitation on Liability:
    In no event shall we or our affiliates be liable for any special, indirect, incidental, consequential or exemplary damages including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website and application, its services or this User Agreement whatsoever, whether in an action of contract, negligence or other tortious action.

    Without prejudice to the generality of this section the total liability of Oi Food to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the value of the product ordered by you. However in case of missing a delivery in transit, Our liability is limited only to delivery at a later agreed time at no additional charge.

PRICE & PAYMENT POLICY

1) Price Policy:

Prices and taxes thereon in respect of all products are subject to change from time to time, without prior notice. All the products listed on the Website and application will be sold at Indian Rupees either at Maximum Retail Price ( MRP) or at an Offer / discounted price, unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged to you on the date of delivery. In case of the delivered weight having variance the product will be billed accordingly on the actual weight. Our online price may not match with offline price at store. You shall not raise any dispute on the same.

Payment:

While availing any of the payment method/s available on the Website and application, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

i. Lack of authorization for any transaction/s, or
ii. Exceeding the present limit mutually agreed by you and your issuing bank, or
iii. Any payment issues arising out of the transaction, or
iv. Decline of transaction for any other reason/s

All payments made against the purchases of products on Website and application by you shall be in Indian Rupees only. Website and application will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website and application.

TERMINATION POLICY

This User Agreement shall be effective form the date and time of your acceptance of the Terms of the Website and application and remain in force unless and until terminated by either of us. You may terminate this Agreement at any time, provided that you discontinue any further use of this Site. We may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to us. Upon any termination of the User Agreement by either of us, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise.. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.

Jurisdiction: You specifically consent to submit any dispute arising out of these terms and conditions / User agreement to the jurisdiction of courts of Siliguri, India.